Effective Date: 19th July 2024
Aaron Cleaning Services Ltd is committed to protecting the privacy and security of your personal data. This privacy policy explains how we collect, store, use, and share information to provide our cleaning services in Soham, Ely, and surrounding regions. It also details your rights in relation to your personal data under the General Data Protection Regulation (GDPR).
1. Who We Are
Aaron Cleaning Services Ltd is a professional cleaning company specializing in residential, commercial, and specialist cleaning services. Our registered office is located at 7 Market Street, Soham, Ely, England, CB7 5J. We are the data controller responsible for your personal data.
2. Data We Collect
We collect various types of personal data to provide and improve our services. This includes:
- Contact Data: Name, email address, telephone number, and postal address. We collect this when you fill out our contact form, request a quote, or book a service.
- Service Data: Details about the services you request, property specifications, cleaning preferences, and scheduling information.
- Payment Data: While we do not store full payment card details, we may collect billing addresses and transaction details from our payment processors.
- Website Usage Data: Information about how you use our website, including IP address, browser type, operating system, referral sources, pages viewed, and duration of visit. This is collected via cookies and analytics tools.
- Communication Data: Records of communications with us, including emails and phone call notes.
3. How We Use Your Data
We use your personal data for the following purposes, based on legal grounds:
- To Provide Services: To process your bookings, schedule cleaning services, manage your account, and deliver the agreed-upon cleaning solutions. This is necessary for the performance of a contract with you.
- Customer Support: To respond to your inquiries, provide quotes, resolve issues, and offer support. This is typically based on our legitimate interest to provide excellent customer service.
- Marketing: With your explicit consent, we may send you promotional emails about new services or special offers. You can opt-out at any time.
- Website Improvement: To analyze website traffic and user behavior to enhance user experience, optimize our website's performance, and improve our online content. This is based on our legitimate interest to grow our business and understand our customers.
- Legal Compliance: To comply with legal obligations, such as tax and accounting requirements.
4. Data Sharing and Disclosure
Aaron Cleaning Services Ltd values your privacy. We will not sell your personal data to third parties. We may share your data only in limited circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our business (e.g., scheduling software, payment processors, IT support). These providers are contractually obligated to protect your data and only use it for the purposes we specify.
- Legal Requirements: We may disclose your data if required by law, court order, or governmental regulation.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to a new owner, subject to the same privacy commitments.
5. Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include data encryption, secure servers, access controls, and regular staff training on data protection. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Your Data Protection Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact our Data Protection Officer using the details provided below.
7. Cookies Policy
Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. This allows us to recognize you and your preferences, analyze website traffic, and understand how you interact with our site. You can choose to accept or decline cookies through your browser settings.
8. Changes to This Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.
9. How to Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, or if you wish to exercise any of your data protection rights, please contact our Data Protection Officer:
Email: [email protected]
Address: Data Protection Officer, Aaron Cleaning Services Ltd, 7 Market Street, Soham, Ely, England, CB7 5J
We are committed to resolving any privacy concerns you may have.